Effective consumer engagement occurs in groups or teams and thus your working group will need to understand the benefits of consumer engagement and HOW to do it.  Inclusive groups and teams understand the value of each member and the contribution each member makes to achieve the goal. Inclusive groups are led by champions who value the voice and expertise of the consumer experience.

Read the following case studies where health professionals discuss inclusive groups.

• Inclusive groups
• Developing inclusive groups
• Inclusive groups checklist