The Framework is a pathway, a means to developing lasting partnerships with consumers. It answers the question: ‘HOW do I engage with consumers?’

This Toolkit enables people across Australia to easily follow that pathway as they begin or continue their work with consumers.

Key Framework questions

Do we have a committed organisation which is ready to work with consumers?

• What is a committed organisation?
• Committed organisations checklist

Do we have capable consumers?

• Knowledge, skills and experience
• Capable consumer checklist

Do we have inclusive groups?

• Developing inclusive groups
• Inclusive group checklist

What will be the shared focus of our consumer engagement program?

• What is our shared focus?
• Shared focus checklist