Committed organisations integrate consumer involvement throughout every level of their organisation, service or group.
Organisations which are committed to involving consumers demonstrate the following:
a governance structure which incorporates principles, values and elements of consumer participation
b) Cultural engagement:
active involvement of people with respect to their cultural needs, and targeted approaches aimed at those culturally diverse communities whose outcomes are poorer
c) Clear objectives:
consumer involvement which has clear objectives in Terms of Reference, policies and procedures
d) Resources and support:
consumers are explicitly resourced and supported to be effectively engaged
e) Education and training:
consumers are provided with appropriate training and development opportunities; staff are trained to strengthen their understanding of the benefits of consumer involvement
active facilitation and coordination of consumer involvement activities, including consumer feedback and participation in organisational strategy
g) Research, data and evaluation:
consumer involvement activities are monitored; involvement strategies are researched and evaluated for quality improvement and benchmarking.