Committed organisations

Committed organisations integrate consumer involvement throughout every level of their organisation, service or group.

Organisations which are committed to involving consumers demonstrate the following: 

a governance structure which incorporates principles, values and elements of consumer participation

Cultural engagement
active involvement of people with respect to their cultural needs, and targeted approaches aimed at those culturally diverse communities whose outcomes are poorer

Clear objectives
consumer involvement which has clear objectives in Terms of Reference, policies and procedures

Resources and support
consumers are explicitly resourced and supported to be effectively engaged

Education and training
consumers are provided with appropriate training and development opportunities; staff are trained to strengthen their understanding of the benefits of consumer involvement

active facilitation and coordination of consumer involvement activities, including consumer feedback and participation in organisational strategy

Research, data and evaluation
consumer involvement activities are monitored; involvement strategies are researched and evaluated for quality improvement and benchmarking.