Capable consumers

Capable consumers have developed knowledge from their experience and are able to represent the views of others.

The key characteristics of a capable consumer are:

Consumer experience:

consumers have an experience of cancer either as a patient, carer, family member or survivor

Consumer motivation:

consumers are motivated to participate in a largely voluntary role to improve outcomes for others

Consumer capability to meet the environment:

consumers develop their skills and capabilities to meet the requirements of the role

Consumer understanding of context:

consumers develop an understanding of the health context where they are involved, and the types of consumer involvement

Learning and development:

consumers undertake learning and development opportunities, including conference and forum attendance and co-authoring  journal articles, to build their expertise in consumer participation

Consumer support and networks:

consumers seek support through connections with consumer organisations, networks and support groups

Consumer mentoring:

consumers encourage and support other consumers to actively participate and develop in the role of consumer representative