The National Framework for Consumer Involvement in Cancer Control (the Framework) is a pathway, a means to developing lasting partnerships with consumers. It answers the question: ‘HOW do I engage with consumers?’

This Toolkit enables people across Australia to easily follow that pathway as they begin or continue their work with consumers.

Framework elements

The Framework has been designed to facilitate consistent approaches to consumer engagement. Four elements describe the responsibility and accountability of organisations, consumers and groups. Each element is connected and interdependent, and all are necessary for quality and sustainable consumer engagement.

The four key elements

Key Framework questions

The Framework has been designed to facilitate consistent approaches to consumer engagement. Four elements describe the responsibility and accountability of organisations, consumers and groups. Each element is connected and interdependent, and all are necessary for quality and sustainable consumer engagement.

Do we have a committed organisation which is ready to work with consumers?

• What is a committed organisation?
• Committed organisations checklist

Do we have capable consumers?

• Knowledge, skills and experiences
• Capable consumer checklist

Do we have inclusive groups?

• Developing inclusive groups
• Inclusive group checklist

What will be the shared focus of our consumer engagement program?

• What is our shared focus?
• Shared focus checklist