The Framework is a consistent and well-researched pathway, a means to developing lasting partnerships with consumers. As a new consumer, it may help you to understand the ‘big picture’—the overall aim of consumer involvement—and the approach that your organisation is taking.
Key Framework questions:
Do we have a committed organisation which is ready to work with consumers?
Do we have capable consumers?
Do we have inclusive groups?
What will be the shared focus of our consumer engagement program?