Quality care and safe practice and service delivery is a precondition to improving health outcomes. Good safe practice is dependent on effective systems and process, implemented by organisations and health professionals delivering best practice standards of care. Quality care and safe practice relies on people affected by cancer being properly informed so they can make decisions, as well as being encouraged to ask questions and to share their experience for common learning.
Developing a consumer engagement program requires ongoing evaluation. Your organisation will hopefully be monitoring their progress by conducting regular review. These tools can assist.