The delivery of health services occurs in groups or teams and thus consumers will be engaged in steering groups, working groups or multidisciplinary teams involving a diverse range of health professionals. Inclusive groups and teams understand the value of each member and the contribution each member makes to achieve the goal. Inclusive groups are led by champions who value the voice and expertise of the consumer experience.

Read the following case studies where health professionals discuss inclusive groups and access the accompanying tools.

• Involve consumers
• Developing inclusive groups
• Inclusive groups checklist