Quality care and safe practice and service delivery is a precondition to improving health outcomes. Good safe practice is dependent on effective systems and processes, implemented by organisations and health professionals delivering best practice standards of care.

Best practice care relies on people affected by cancer being properly informed so they can make decisions, as well as being encouraged to ask questions and to share their experience for common learning.

Developing a consumer engagement program requires ongoing evaluation. Monitor your progress by conducting regular review. These tools below can assist.

• evaluation of consumer involvement guide
• organisational self-assessment survey
• accreditation and consumer involvement standard - responsibilities